BBRA Code of Practice

Members of the British Bridal Retailers Association abide by the following Code of Practice

 

Our customers will be met with a warm welcome.

Our advertising will be clear and truthful.

Our merchandise will be clearly priced.

Our customers will have accurate and adequate pre-contractual information allowing them to make informed choices.

Our contracts are set out in plain language, are clear, fair and accurate.  Their terms will be fully explained, prior to any sale being agreed.

There will be no high pressure sales techniques used.

We will respond to all complaints promptly and make every effort to resolve them immediately.

Our customer service will be of the highest standard, aimed at exceeding expectations.